Thank you for choosing ehsanraza.com for your online Quran and Islamic courses. We strive to provide you with the best learning experience possible. However, we understand that there may be circumstances where you need to request a return. Please review our Return Policy outlined below:
- Digital Products:
- Due to the nature of our online courses being digital products, we generally do not offer returns or refunds once a course has been purchased and accessed. This policy applies to all course materials, including videos, documents, and other digital content.
- Exceptions:
- We may consider exceptions to this policy under certain circumstances, such as:
- Technical Issues: If you encounter significant technical difficulties preventing you from accessing the course material, we will work with you to resolve the issue or provide a refund.
- Unauthorized Purchases: If you believe your account was used without your authorization to make a purchase, please contact us immediately for assistance.
- We may consider exceptions to this policy under certain circumstances, such as:
- Refund Process:
- If you believe you are eligible for a refund based on the exceptions outlined above, please contact our customer support team at [email address] within 30 days of the original purchase date.
- In your refund request, please provide your name, email address, course name, and a brief description of the issue you encountered.
- Our team will review your request and respond to you as soon as possible. Refunds, if approved, will be processed back to the original payment method used for the purchase.
- Contact Us:
- If you have any questions or concerns about our Return Policy, or if you need assistance with a refund request, please don’t hesitate to contact us at [email address]. Our customer support team is here to help.
Please note that by enrolling in our courses, you agree to abide by the terms and conditions outlined in this Return Policy. We appreciate your understanding and cooperation.
Thank you for being a valued member of ehsanraza.com community.