At ehsanraza.com, we are committed to providing our users with high-quality online Quran and Islamic courses. We strive to ensure that our courses meet your expectations and offer valuable learning experiences. However, we understand that there may be situations where you need to request a refund.
Refund requests will be considered under the following circumstances:
- Course Content: If you encounter any technical issues or discrepancies in the course content that significantly affect your learning experience, you may request a refund within 30 days of enrollment.
- Unsatisfactory Experience: If you find that the course does not meet your expectations despite your genuine efforts to engage with the material, you may request a refund within 30 days of enrollment.
- Duplicate Purchase: In the event of accidental duplicate purchases, we will issue a refund upon verification of the duplicate transaction.
Please note the following conditions regarding refund requests:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take up to 7-10 business days to process.
- Refunds will only be granted for requests made within 30 days of the original purchase date.
- Refunds will not be issued for requests made after 30 days of the original purchase date, except in exceptional circumstances.
To request a refund, please contact our customer support team at [email address] with your name, email address, course name, and reason for the refund request. Our team will review your request and respond in a timely manner.
We value your trust and strive to provide excellent customer service. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.
Thank you for choosing ehsanraza.com for your online Quran and Islamic courses.